We ship to mainland UK addresses only and aim to dispatch every order promptly. Your satisfaction starts the moment you place your order — not just when it arrives.
We offer the following delivery options for UK mainland addresses:
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free on all orders over £40 |
| Next Day Delivery | 1 business day from dispatch | Available for qualifying orders |
Delivery to Northern Ireland, Scottish Highlands, and some remote postcodes may take an additional 1–2 business days.
To qualify for next day delivery, orders must be placed before 12:00 PM GMT on weekdays (Monday–Friday, excluding UK public holidays). Orders placed after this time, or over the weekend, will be dispatched on the next available business day.
New to Nova Zora? We'd love to welcome you with a gift. Use the code WelcomeToNovazora at checkout and receive free next day delivery on your first order.
- This offer applies to all products in stock and dispatched from our UK location.
- Delivery is expected within 1 business day of dispatch.
- Valid for new customers on their first order only.
- Cannot be combined with other promotions.
Orders are processed Monday to Friday, excluding UK public holidays. Once your order is dispatched, you will receive an email confirmation with your tracking details.
Once dispatched, you will receive a tracking number by email. You can use this to monitor your shipment directly on the courier's website. If you have not received tracking information within 3 business days of placing your order, please contact us at info@novazora.uk.
While we do our best to ensure timely delivery, delays can occasionally occur due to circumstances outside our control (e.g. courier backlogs, severe weather). If your order has not arrived within the estimated timeframe, please:
- Check your tracking link for the latest update.
- Allow an additional 2–3 business days before contacting us.
- Reach out to us at info@novazora.uk and we'll investigate promptly.
Please ensure your delivery address is correct before completing your order. Nova Zora cannot be held responsible for parcels delivered to an incorrect address provided at checkout. If you notice an error immediately after ordering, contact us as soon as possible at info@novazora.uk — we'll do our best to update it before dispatch.
If you have any questions about your shipment or our shipping policy, we're here to help.
- Email: info@novazora.uk
- Website: www.novazora.co.uk
We aim to respond to all enquiries within 1–2 business days.
