By using the Nova Zora website, you agree to the terms and conditions set out below. These terms apply to all visitors, customers and users of our website. If you do not agree with any part of these terms, you should stop using the website immediately. We may update these terms from time to time, and the latest version will always be available on this page.
Product Information & Orders
We aim to ensure all product descriptions, images and prices are accurate. However, errors may occur, and we reserve the right to correct any mistakes. Placing an order does not guarantee acceptance. We may refuse or cancel an order if a product is unavailable, incorrectly priced, or if we suspect fraudulent activity. You will be notified if your order cannot be processed.
Prices & Payments
All prices shown on our website are in GBP unless stated otherwise. Payments must be made at the time of ordering using one of the accepted payment methods displayed at checkout. We do not store your payment details. If a pricing error is discovered after your order is placed, we will contact you before processing the order.
Delivery
Delivery times shown on our website are estimates only. We are not responsible for delays caused by couriers, customs, weather or other factors outside our control. Once your order has been dispatched, you will receive tracking information where available. Risk of loss passes to you once the order has been delivered to the address provided.
Returns & Refunds
If you receive a damaged, incorrect or faulty item, please contact us as soon as possible so we can resolve the issue. Returns must follow our Returns Policy, which explains eligibility, timeframes and the process for sending items back. Refunds are issued once returned items are inspected and approved.
Account Responsibility
If you create an account on Nova Zora, you are responsible for keeping your login details secure. You must notify us immediately if you suspect any unauthorised access to your account. We reserve the right to suspend or close accounts that violate our terms or are used fraudulently.
Intellectual Property
All content on the Nova Zora website, including images, text, logos and product descriptions, is owned by or licensed to us. You may not copy, reproduce or distribute any content without written permission.
Limitation of Liability
We are not liable for any indirect, incidental or consequential damages arising from the use of our website or products. This includes loss of data, loss of profits or business interruption. Nothing in these terms limits your statutory rights as a consumer.
Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use and protect your personal information.
