We are committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have over your data. It applies to all visitors, customers and users of novazora.uk.
Information We Collect
Personal information you provide
- Name
- Email address
- Billing and shipping address
- Phone number (if provided)
- Payment details — processed securely by Stripe or PayPal; we do not store full card numbers
- Order history and customer service interactions
Automatically collected information
- IP address
- Device and browser information
- Pages viewed and time spent on the site
- Referring websites or ads
- Cookies and similar tracking technologies
Optional information
- Newsletter subscriptions
- Product reviews
- Survey responses
How We Use Your Information
- Process and fulfil orders
- Communicate with you about your purchase
- Provide customer support
- Improve website performance and user experience
- Personalise content and product recommendations
- Detect and prevent fraud
- Comply with legal obligations
Sharing Your Information
We only share your information with trusted service providers necessary to operate our business, including:
- Stripe, for secure card payments
- PayPal, for PayPal account or PayPal card payments
- Shipping and logistics partners
- Website hosting and analytics providers
- Email marketing platforms
These partners only receive the information required to perform their services and must protect it in accordance with GDPR standards.
Payment Processing
All payments on novazora.uk are processed securely by Stripe or PayPal, depending on the option you choose at checkout.
Stripe
- Handles card payments using PCI-DSS compliant systems
- We do not store or have access to your full card details
- Uses industry-standard encryption and fraud-prevention tools
PayPal
- Handles payments through your PayPal account or linked cards
- We do not receive your PayPal login details or full card numbers
- Uses advanced encryption and fraud-prevention systems
Cookies & Tracking Technologies
We use cookies to enable essential site functions, remember your preferences, analyse website traffic and improve marketing relevance. You can manage or disable cookies through your browser settings at any time. For full details, please see our Cookies Policy.
Your Rights Under UK GDPR
As a UK-based business, we comply with UK GDPR. You have the following rights regarding your personal data:
Data Retention
We retain your information only as long as necessary for the following purposes:
- Order fulfilment
- Legal, tax and accounting requirements
- Fraud prevention
- Customer service history
When data is no longer required, it is securely deleted.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies independently.
Children's Privacy
Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us so we can delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We recommend checking back periodically.
Contact Us
For any questions about this Privacy Policy or your personal data, please get in touch:
Email: info@novazora.co.uk or info@novazora.uk
Website: novazora.uk
